Help & Support
Answers to the common questions. If you need a person, we're one email away.
How do my free credits work?
Every new account gets 65 free credits, usable immediately — an image costs roughly 4 credits. Your balance also gets a weekly top-up of 22 credits (capped at 65).
Why does video say it unlocks once my account is verified?
Video generation is held for a short verification window (usually within 24 hours of signing up) as an anti-abuse measure. Your images and all 65 credits work right away; video unlocks automatically once verification clears — no action needed and no page reload required.
How do I connect FXI SoundStage to Ableton Live?
Install the FXI SoundStage extension, open it in Ableton Live, and click Connect. You will be sent to a secure FXI sign-in screen; once you approve, SoundStage can generate music directly inside your Ableton set. Full walkthrough: fxi.studio/tutorials/soundstage-ableton.
I was signed out unexpectedly while moving between pages. What should I do?
First try reloading the page; your work is saved. We are actively hardening session persistence on Safari and iOS. If it keeps happening, email support with your browser and device so we can reproduce it.
How do I manage billing, change my plan, or cancel?
Open Settings, then Subscription, then Manage billing. That opens the secure billing portal where invoices, card changes, plan changes, and cancellation are all handled.
How do I request a refund or report a problem?
Email support@fxi.studio with what happened and, if relevant, a link to the generation. Include your account email so we can find you quickly.